Released on: May 6, 2008, 10:09 pm

Press Release Author: Homeserve

Industry: Consumer Services

Press Release Summary: The average bill for a home emergency set uninsured Brits
back a staggering £494. This soared to £780 for the 15 per cent of households who
were faced with repairing or replacing their boiler.

Press Release Body: A new report out today from home emergency experts, Homeserve,
has revealed that more than six in ten British homes suffered a home emergency over
the last 12 months but eight in ten (79%) had no emergency insurance to cover the
unexpected expense.
According to the study of more than 2,000 homeowners, the average bill for a home
emergency set uninsured Brits back a staggering £494. This soared to £780 for the 15
per cent of households who were faced with repairing or replacing their boiler.
The research showed that just 19 per cent of households have insurance which covered
their emergency - of these; almost half were covered by their home contents
insurance (46%) whilst 35 per cent had a separate home emergency policy.
With unpredictable weather conditions in the UK over the last 12 months, many people
have experienced additional problems with their property. In the North of England
more than one in five (21%) homeowners carried out emergency repairs to their roof
and the same amount carried out emergency repairs to their windows and doors - the
highest figures in any region.
Inside the home, the research found that repairing or replacing damaged white goods
was the most common home emergency, with almost three in ten (28%) forking out for
the repair or replacement of a new fridge, washing machine or dishwasher at an
average cost of £331.
Commenting on the findings of the research, Jon Florsheim, CEO of Homeserve
Membership, said: "Our research shows that, without emergency insurance, repairs
around the home can be very costly. At a time when many face escalating costs for
other household bills such as mortgage repayments, petrol and energy, people do not
want to be surprised with additional costs. We would therefore urge homeowners to
ensure they have adequate cover in the event of an emergency."
Other findings
. The age group most likely to be underinsured are the 35 to 44 year olds. Just 13
per cent of this age group had adequate cover for the home emergency.
. The research also found that one in five households (19%) experienced a plumbing
emergency over the last 12 months, with the average home taking a hit of £305 to
rectify the emergency.
Average Table 1: costs for repairs
Emergency / Average Emergency Repair Cost
Plumbing / £305
Gas and heating / £568
Electrical / £221
Windows and door locks / £740
Pest infestation and resulting damage / £248
White goods / £331
Roofing / £760

Homeserve offers a wide range of insurance cover for, among other things, plumbing,
drains and electrical wiring and pest contamination and handled over 1.2 million
home emergencies last year alone. Homeserve's 'complete cover' emergency policy
includes issues with heating, plumbing and drainage, water and gas supply pipe,
electrics, locks as well as pest contamination, emergency roofing, glazing repairs,
plumbing maintenance, all for £324 a year.

Editors Notes
. Calculations: Number of homeowners in the UK today: 24,479,439 (Office National
Statistics), 63% suffered a home emergency (15,422,046 households). 79% of these
households had no insurance (12,183,416). Average cost of an emergency was £494. For
12,183,416 houses, this is a total cost of £6,018,607,984.
. Fieldwork was undertaken in February 2008 by ICM Research


Web Site: http://www.homeserve.com

Contact Details: Call: 0800 783 0951
Write to:
Customer Relations Department
Homeserve Membership Ltd
Walsall
West Midlands
WS2 7BN